WHEN IS MY ORDER SHIPPED?
We aim to ship out all orders placed before 14.00 Mon-Friday. You’ll then receive a separate email with shipping instructions. Then you might as well just take a seat and wait for Postman Pat!
Shipping usually takes around:
1-2 days within Denmark
2-4 days for the rest of the planet 🌍
CAN I PICK UP MY ORDER IN ONE OF YOUR STORES?
Yes - choose Local Pick Up and which store you would like to pick it up at, when checking out & your order will be ready to pick up the same or next day, if the order is placed before 14.00 Mon-Friday.
Our friendly staff in store will let you know, once it's ready to be picked up at the chosen store location 💕
HOW DO I RETURN OR EXCHANGE AN ORDER?
Customers from Denmark, Norway, Sweden, USA, EU, and ROW can return their order via our return portal here; https://planet-nusa.webshipper.io/returns_public/1
If you wish to exchange a product, then please contact our customer service at hiya@planetnusa.com and include your order number alongside with which product you would like to exchange and to what. 🌈
WHAT'S THE DIFFERENCE BETWEEN T1 & T2?
T1
High waisted - Ideal for running - Drawstrings & Iphone pocket - Muscle compression - Normal length
T2
Super high waisted - No drawstrings - No Iphone-pocket - Muscle compression - Extra length
INTL. SHIPPING?
We ship to most destinations.
Here are the minimum order sizes to receive free shipping:
DK: 595 DKK
SE: 800 SEK
NO: 800 NOK
US: FREE SHIPPING
EU: 75 EUR
Rest of the world: 65 USD
WHERE IS IT MADE?
We’ve worked really hard finding amazing and skilled people to work alongside us.
We’re using as many recycled & organic materials as possible in our production. Hopefully this comes across in the good times our products will bring you!
Find out more in detail here; https://www.planetnusa.com/pages/about-us
If you want to know more? ❤️ Feel free to contact us: hiya@planetnusa.com
WILL I GET BILLED FOR CUSTOMS?
We ship from Copenhagen - so no need to worry if it's going somewhere within Europe.
Norway: You can safely shop with us. All duties & taxes are included.
US: All orders below 800 USD slide on right through customs. Orders above 800 USD, you will be responsible for taxes & duties.
INTL: You may be liable to pay taxes & duties on your international packages.
Chat with us on the website if you still have any questions or email us at hiya@planetnusa.com
CARING FOR MY NEW PRODUCT?
All our products come with care instructions. Usually they are all easy to wash.
We’re talking the standard 30C wash on most of our products.
Feel free to contact us – if you’re confused. Or ask your mum :)
OUT OF A SIZE?
We try to have all sizes available – but our factories are busy and so they’re trying their hardest to keep up with demand 😊 Sign up to the item and size you're looking for and we'll send you an email when it's restocked 💕
Or keep up to date by clicking on our RELEASES page where we also announce most things.